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• Taking action about discrimination at work

  Tell your employer about discrimination at work, make a formal complaint or go to an employment tribunal

• Letter to complain about faulty goods supplied with a service

  Letter to complain to trader about faulty goods they supplied with a service

• Letter to complain about faulty goods bought from a company before 1 October 2015

  Letter to complain about faulty goods and ask for a repair, replacement or refund - for things you bought before 1 October 2015

• Letter to cancel goods or services bought at home or in a public place

  Letter to cancel a sale during your 14 day 'cooling off period' - for doorstep sales and sales at a home, workplace or public place

• Letter to complain about a phone, TV or internet bill

  Letter to complain to the supplier about a problem with a bill for your phone, TV or internet service

• If your clothes have been lost or damaged by a dry cleaner

  Your legal rights if your clothes are lost or damaged, how to make a complaint, how to take your complaint further if you're unhappy with their response.

• Loan sharks

  Information about illegal lending, how to check if a lender is properly licensed and what to do if you owe money to a loan shark

• Cost of an administration order

  Tells you how much an administration order will cost, how and when to pay and explains attachment of earnings orders