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• Going to your Universal Credit interview and getting a decision

  Find out what happens at your Jobcentre Universal Credit interview, including what to bring and what to do if you have any problems

• Challenging a working or child tax credits decision - mandatory reconsideration

  How to challenge a tax credits decision with HMRC and applying for mandatory reconsideration

• Getting a lodger

  What to think about before taking in a lodger and becoming a resident landlord

• Complaining about bailiffs

  Find out how to complain about bailiffs if you’ve been treated badly - and know what you can do if you’ve already complained

• Getting help with home improvements

  Check the types of grants and loans you can get to make improvements in your home - including the disabled facilities grant

• Check if your landlord can increase your rent

  Find out how to deal with a rent increase, find out how to negotiate to get a lower rent and check how you can challenge your rent increase

• Stop your energy supplier moving you to prepayment

  If you owe money to your energy supplier, they might want to install a prepayment meter. Here are the situations where you can stop them doing

• Getting a bank account

  Information on how to get a bank account, types of account available and switching from one bank or building society to another