Search

• Taking action over credit brokers

  Taking action over credit brokers This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales This page explains how you can take action if you’ve changed your mind about an agreement with a credit broker, or the credit broker...

• Getting a refund on an event ticket

  Getting a refund on an event ticket This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you bought your ticket from an official seller you can get a refund if the organiser cancels, moves or reschedules the...

• Deciding if you should apply for SMI

  Deciding if you should apply for SMI This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Support for mortgage interest (SMI) is a loan from the Department of Work and Pensions (DWP) to help pay towards the interest...

• Your payment card was used without your permission – distance sales

  Your payment card was used without your permission – distance sales This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales A distance sale is when you buy something without face-to-face contact. For example shopping by internet, television, mail...

• If you haven’t received an accurate energy bill in a while

  If you haven’t received an accurate energy bill in a while This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Your energy supplier might charge you for energy you’ve used in the past. This is known as ‘back...

• Check if a financial service has followed the rules

  Check if a financial service has followed the rules This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Financial services are companies like: a bank or building society a credit card company a debt management plan (DMP) provider...

• Switching energy supplier or tariff if you’re renting

  Switching energy supplier or tariff if you’re renting This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you rent your home and you want to switch energy supplier or tariff, you’ll need to check how you pay...

• How a creditor can get information about your finances

  How a creditor can get information about your finances This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you're in debt, and have fallen behind with your repayments your creditor may have taken court action against you...

• Tax credits appeals

  Tax credits appeals If your tax credits have stopped If HMRC says you’ve had a tax credits overpayment Challenging a working or child tax credits decision - mandatory reconsideration Appealing a tax credits decision at a tribunal Disputing paying back a working or child tax credits overpayment Paying back a...

• Pawnbrokers

  Pawnbrokers This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales A pawnbroker is someone who lends money according to the value of goods left with them (pledged). When you leave your goods with the pawnbroker they must give...