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• Problems with delivery

  Template letters for consumers if you have problems with delivery. Use our template letters to write if you're having a problem with a delivery service.

• Problems with benefits

  Overview and content list for problems with benefits. Visit our website for help and advice on problems with benefits.

• Problems with ESA

  Help and information about problems with ESA. Read advice if you're having problems with your ESA, including if its been stopped or how to appeal the decision.

• Vehicle insurance – making a claim if your car or its contents are stolen

  What to do if your car is stolen or something’s taken from your car you may want to make a claim on your motor insurance.

• Problems with Housing Benefit

  Information about problems with housing benefits. Get help if your benefit is stopped or reduced, challenging a decision and paying back an overpayment.

• Problems with an insurance claim

  Contacting your insurer about a problem with your claim and when to use the Financial Ombudsman Service to resolve a complaint with your insurer.

• Problems with your payment

  Overview and content list for problems with your payment. Get help appealing if you're having problems with your universal credit payments.

• Problems getting insurance

  Why insurers might not offer you insurance and what to do if you are having problems with getting insurance.

• Problems with insurance policies

  Overview and content list for problems with insurance policies. Read our advice to help if you're having problems with your insurance policy.

• Problems with services or traders

  Template letters for consumers if you have problems with services or traders. Get help writing a letter by using our templates if you're having problems.