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• If you’re having problems with your smart meter

  Check what to do if you think your smart meter isn't working properly or your energy supplier isn't getting your readings

• Dealing with rent arrears

  Check you’re responsible for paying rent arrears, find a way of affordably repaying them and make sure you're getting all the help you're entitled

• Get help if you’re struggling to pay your bills

  Check what help you can get if you’re struggling with money and you can’t afford to pay bills like energy, rent, internet or council tax

• Moving home – dealing with your energy supply

  What to tell your current supplier before you move, how to set up a new supply at your new property, where to get more help

• Preparing for your employment tribunal hearing

  Find out what you can do to prepare for the hearing, what to do if you need to delay it, who can go with you, what you should have with you

• If your home is on a heat network

  Find out what a heat network is and check what to do if you have problems with your heat network supplier

• Cancelling a package holiday

  Your rights if you want to cancel a holiday. If a holiday company has changed a holiday you booked or put the price up

• Check if your family members can get pre-settled status or settled status

  Find out if your family can come and live in the UK. Check if they need to get a family permit or pre-settled or settled status first