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• Check if you can get your money back after a scam

  Find out when you're likely to get a refund following a scam, and how to claim

• Solve an ongoing consumer problem with a business seller

  The steps you can take if you’ve approached a seller about a problem with a product or service and you’re not getting anywhere, including alternative dispute resolution (ADR

• Your insurer refuses your claim

  Reasons why your insurer may refuse your insurance claim or will not pay out the full amount

• Timeline for bankruptcy

  Sets out the steps in the process of applying for bankruptcy. You'll need to follow the application process carefully when applying for bankruptcy

• Loan sharks

  Information about illegal lending, how to check if a lender is properly licensed and what to do if you owe money to a loan shark

• If you're struggling with your overdraft

  Things you can do if you're struggling with your overdraft. Get advice on what to do if you're struggling to pay off your overdraft

• If you're worried about someone's gambling

  Get help to deal with someone else's gambling - including emotional support and advice on how to protect your money and belongings

• Before you get work done on your home

  Check how to comply with permissions and regulations, avoid building disputes and problems with home improvements, renovations and repairs

• Pawnbrokers

  Information about what a pawnbroker is and what happens if you are unable to repay your loan, lose your ticket or do not collect the goods

• Creditors still contacting you - debt relief orders

  Explains what to do if you are being chased for a debt covered by your debt relief order and the situations in which creditors are still allowed to contact you while the order is in place