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• Your payment card was used without your permission – distance sales

  What you can do if your payment card has been used for a distance sale purchase by internet, mail order, TV, phone or fax without your permission

• Payday loans - making a complaint

  How to complain to a payday loan lender, the Financial Ombudsman Service or a trade association about a payday lender that has not followed the Good Practice Customer Charter and the Financial Conduct Authority (FCA) rules

• Offer to non-priority creditor - letter

  Letter for when you have some money available to offer your non-priority creditors

• Stopping a future payment on your debit or credit card

  Information about your rights to stop a future credit or debit card payment, by phone, email or letter, and how to get your money back if money is taken from you account against your wishes

• How credit cards work

  Information about what credit cards are, how they work, credit limits, interest-free periods and statements

• Home credit (Doorstep loans)

  Information about what home credit is, checking whether a home credit lender is licensed and how to compare home credit loans products

• Offer to non-priority creditor - joint letter

  Joint letter template to offer money to non-priority creditors. Use this letter when you have some money available and need assistance putting it in writing

• What you can do with your pension pot

  What options you have for accessing the money in you personal or workplace pension pot

• Credit brokers explained

  Explains what a credit broker is and when they are properly authorised to act

• What bailiffs can take

  Information about what bailiffs can take. Get advice on stopping bailiffs from taking your vehicle and making a controlled goods agreement