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• An insurer approaches you to settle a claim

  What to think about before taking up an offer to settle a claim directly from another insurer

• You are taken to court for rent arrears

  Information about the procedure a landlord must follow in order to take a tenant to court for rent arrears, special rules for social housing landlords, notice periods, what happens and a court hearing and the type of orders a judge can make

• Using storage heaters and immersion heaters correctly

  Check how to use electric storage heaters and immersion heaters. Make sure you’re using your heaters correctly

• Challenge the council’s decision about your housing application

  Check what to do if you disagree with the council's decision. Check how to ask for a review - this depends on why you’re challenging the decision

• If you have damp or mould in your rented home

  The different types of damp, who is responsible for dealing with it and action you may be able to take

• How much pension you'll need

  Advice on planning for financial commitments in retirement and saving for a pension

• Buying event tickets safely online

  Advice on how to buy event tickets safely online. Find out what to look for when buying tickets to an event online to make sure it's safe

• If your employer says you can't work for a competitor

  Find out what you can do if your employer tries to stop you starting a new job, and check if you’re affected by restrictions in your contract

• If your ESA is ending because of the 1-year limit

  What you can do if your new style or contribution-based ESA is ending

• If you're from Ukraine and your visa is ending

  Check if you can extend or switch your visa, and what to do if you can’t