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• Pawnbrokers

  Information about what a pawnbroker is and what happens if you are unable to repay your loan, lose your ticket or do not collect the goods

• Complaining about a funeral

  What you can do if you're not happy with the service you've received from a funeral director

• Letter to complain about misdescribed goods bought from a private seller

  Use this template letter to complain about something you bought from a private seller

• Creditors are still contacting you - administration orders

  Explains why creditors may still contact you while an administration order is in place and what to do if a creditor is harassing you

• Credit rating - impact of an administration order

  Explains how having an individual voluntary arrangement could affect your ability to apply for credit

• Letter to complain about the poor standard of a service

  Letter to complain to a trader if you're not happy with the quality of their work

• Letter to complain about a phone, TV or internet bill

  Letter to complain to the supplier about a problem with a bill for your phone, TV or internet service

• Offer to non-priority creditor - joint letter

  Joint letter template to offer money to non-priority creditors. Use this letter when you have some money available and need assistance putting it in writing

• Offer to non-priority creditor - letter

  Letter for when you have some money available to offer your non-priority creditors

• Complain about a premium rate phone charge or text message

  What to do if you want to make a complaint because a company didn’t make it clear that a phone or text number was premium rate