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• Letter to complain about non-delivery of goods

  Use this letter to 'make time of the essence' when an item you've ordered hasn't been delivered

• If your new style ESA is stopped or reduced

  What to do if your ESA is stopped or reduced. If the DWP stop or reduce your ESA, you might be able to challenge them or start a new claim

• Challenging a JSA decision - mandatory reconsideration

  What to do if you've been refused JSA or had your JSA reduced. The arguments you can use to challenge a JSA decision and the evidence you'll need

• Updating and proving your pre-settled or settled status

  Find out how to view your status, keep it up to date and use it to prove your right to get benefits

• Check your options for getting out of debt

  Find out what help is available if you’re struggling to pay your debts, including breathing space, debt management plans, administration orders, IVAs, DROs and bankruptcy

• Check the rules after you go bankrupt

  Find out the rules and restrictions when you're bankrupt. While you're bankrupt there's certain rules you need to follow, these are known as 'restrictions

• Check if you can get your money back after a scam

  Find out when you're likely to get a refund following a scam, and how to claim

• Mail order catalogues

  Information about buying things from a catalogue and being an agent for a catalogue company