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• Extending your family visa

  You can usually apply to extend a family visa before it ends. Check if you can extend your family visa when it comes to an end

• You've been told your flat is fire safe but disagree

  Find out what to do if your landlord won't take steps to address fire safety in your flat

• If the DWP says you had an Income Support overpayment

  How to check if you were overpaid by the DWP and how to challenge an Income Support overpayment

• Contact us about a Universal Credit application

  Get help making a new claim for Universal Credit, from the making the application through to getting your first correct payment

• Problems getting to or topping up your prepayment meter

  What you can do if you can't get to your prepayment meter, can't top it up, or can't use

• Apply for SMI

  How to apply for support for mortgage interest (SMI) if you get benefits

• Writing a complaint letter about bailiffs

  Check what to include in a letter complaining about bailiffs, and what you can ask creditors to do to solve your complaint

• Problems with an insurance claim

  Contacting your insurer about a problem with your claim and when to use the Financial Ombudsman Service to resolve a complaint with your insurer