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• How volunteering affects your benefits - overview

  Check the rules about volunteering for the benefit you claim to make sure your benefits aren't affected. Read our advice about volunteering while on benefits

• Guidelines for using the letter templates

  Guide on using sample letters to creditors. We've created a set of letter templates which you can use to write to your non-priority creditors

• Harassment by creditors

  How creditors are supposed to behave when they are trying to recover their money, what kind of behaviour is not acceptable and how to tell if you are being harassed

• Challenging a JSA decision - mandatory reconsideration

  What to do if you've been refused JSA or had your JSA reduced. The arguments you can use to challenge a JSA decision and the evidence you'll need

• Who can inherit if there's no will

  Information on who can and cannot inherit if someone dies without making a will. Covers married couples, civil partners, children and other relatives

• When can a public authority interfere with your human rights?

  Explains when a public authority can interfere with your human rights, to protect the rights of other people, or the interests of the wider community

• Arguments for challenging a sanction

  Find out what makes a sanction unfair, how and when to challenge one, how to get more details about your sanction and where to get help challenging

• Letter to ask to be placed on list of unsecured creditors

  Use this letter if a trader has gone into administration or liquidation and you are owed money or want a refund

• If your flat isn't fire safe

  Find out what to do if your landlord asks you to move out after a fire safety check

• Maternity pay - how to get it

  What you need to do to get statutory or contractual maternity pay from your employer