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• A business takes legal action against you to recover losses for theft

  What to do if you are accused of shoplifting, theft or negligence at work where the business is trying to recover compensation for alleged losses

• Complaining about the condition of your shared house

  Check what you can do if your landlord doesn’t keep your home in a good condition. Check if you live in a ‘house in multiple occupation’ (HMO

• Preparing for your ESA medical assessment

  What will happen at the assessment, what to take with you, how to answer questions from the healthcare professional, what will happen next

• Choosing and applying for a credit card

  Information on what to look out for when choosing and applying for a credit card

• Moving home – dealing with your energy supply

  What to tell your current supplier before you move, how to set up a new supply at your new property, where to get more help

• Paying off a credit agreement early

  Find out if your credit agreement is covered by the Consumer Credit Act 1974 and how to pay it off early

• Choosing your energy tariff

  Choosing the right energy tariff for your needs, including special tariffs for different energy meters and systems

• Challenging what the CMS says you should get

  Find out how to ask the CMS for a review or a variation, for example if your circumstances have changed