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• Before you apply for Universal Credit

  Information for before you apply for Universal Credit. Find out more about what Universal Credit is, check if you're eligible and how it's paid

• E (Gas and Electricity) customer service

  Customer service contact details and scores for E (Gas and Electricity). Find out how well E (Gas and Electricity) customer service performs and how to contact them

• Letter to complain to an energy supplier

  Use this template letter to complain to your energy supplier - fill it in, download it and sent

• Making a claim on your travel insurance

  What you need to do if you have to make a claim on your travel insurance policy

• Request to write off a joint debt - letter

  Letter for when you can't make an offer of repayment on a joint debt and your circumstances are not going to improve

• If there's a leak from a neighbouring flat

  When a landlord is responsible for repairing water damage caused by leaks or floods from a neighbouring property, repeated leaks, and what you can do about damaged belongings

• Buying a more energy efficient appliance

  Work out if you’ll save money by buying a more energy efficient appliance and check how to read an appliance’s energy label

• If you have to go to a disciplinary meeting

  Find out what a disciplinary meeting is, why your employer has asked you to go to one, how to prepare, what will happen and what the possible outcomes

• Making a claim on your insurance policy

  Deciding whether to make an insurance claim, how to make a claim and what to do if someone claims against you

• Taking action about discrimination at work

  Tell your employer about discrimination at work, make a formal complaint or go to an employment tribunal