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• Check you've been given the right sanction

  Check what level of sanction you should get and how long it should last. Check how to find out more about your sanction, and how to get help with challenging

• Dealing with rent arrears

  Check you’re responsible for paying rent arrears, find a way of affordably repaying them and make sure you're getting all the help you're entitled

• If you get a ‘section 21’ eviction notice from a private landlord

  Check your section 21 notice is valid, find out what to do if it's not valid and make sure you know what to do before you need to leave your home

• If you get a ‘section 21’ eviction notice from a housing association

  Check your section 21 notice is valid, find out what to do if it's not valid and make sure you know what to do before you need to leave your home

• Using storage heaters and immersion heaters

  Check how to use electric storage heaters and immersion heaters. Make sure you’re using your heaters correctly

• Deciding if a heat pump is right for you

  Find out if a heat pump is right for you and your home. Compare air source heat pumps and ground source heat pumps. Know how to get financial help like the BUS

• If you’re having problems with your smart meter

  Check what to do if you think your smart meter isn't working properly or your energy supplier isn't getting your readings

• Telling delivery companies about your delivery or collection needs

  Check how you can set your accessibility needs for parcels delivered to your home, locker, shop or collection point