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• Letter to cancel goods or services bought at home or in a public place

  Letter to cancel a sale during your 14 day 'cooling off period' - for doorstep sales and sales at a home, workplace or public place

• Get help with scams

  Find out how to contact our Scams Action service for advice about online scams

• Letter to complain about faulty goods supplied with a service

  Letter to complain to trader about faulty goods they supplied with a service

• If your clothes have been lost or damaged by a dry cleaner

  Your legal rights if your clothes are lost or damaged, how to make a complaint, how to take your complaint further if you're unhappy with their response

• Letter to complain about the poor standard of a service

  Letter to complain to a trader if you're not happy with the quality of their work

• Letter to complain to a trader about poor quality work

  Letter to ask a contractor to fix a problem with building work, decorating or home improvements

• If your home is on a heat network

  Find out what a heat network is and check what to do if you have problems with your heat network supplier

• Backdated water bills

  What is likely to happen if water companies pursue households for the payment of water bills if they have not been paid in the past for whatever reason and what you can do about

• Find a trader and check you can trust them

  Finding a seller or tradesperson who will do a good job and treat you fairly

• If you think you've bought stolen goods

  If you've bought stolen goods you need to hand them in to the police. You should then be able to get a full refund. Don't return the item to the seller yourself