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• Consumer template letters

  View our consumer template letters. We have a range of letter templates available for consumer issues, from faulty goods to credit agreements

• Letter to complain about a delay to a service

  Letter to complain to a trader about delays in starting or finishing a service.

• Complain about mis-sold PPI

  How to get your money back if you were mis-sold PPI. You can usually complain to your PPI company if they broke the rules when you bought it.

• Complain about a debt management company

  Find out how to complain about a debt management company, if you're not happy with their service.

• Problems with your business energy supplier or broker

  Complain to your business energy supplier or broker if you’re a small business or a microbusiness. Check if you can take your complaint to the Energy Ombudsman.

• Problems with services or traders

  Template letters for consumers if you have problems with services or traders. Get help writing a letter by using our templates if you're having problems

• Taking your PPI complaint further

  What to do if you can’t complain to your PPI company or you’re not happy with their decision.

• Faulty goods

  Consumer template letters for faulty goods. Use our template letters if you need to write about an issue with faulty goods to a supplier