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• What rights are protected under the Human Rights Act?

  Overview and content list for rights are protected under the Human Rights Act.

• Letter to claim damages for misrepresented goods or services

  Use this letter to get a refund or claim damages for goods or services which were misrepresented to you at the time of sale.

• What counts as disability discrimination

  Find out more about disability discrimination in employment, access to goods and services, education, public transport.

• Cancelling a loan or credit agreement

  Find out if your credit agreement is covered by the Consumer Credit Act 1974 and your rights if you want to cancel it.

• What are human rights?

  Explains what human rights are and how they are protected by law. Also lists organisations offer further information.

• Young people's rights

  Rights of children and young people including information on proof of age, discrimination, personal records, punishment and religion.

• Letter to complain about misdescribed goods bought from a private seller

  Use this template letter to complain about something you bought from a private seller

• Hire purchase and conditional sale

  Information about how hire purchase and conditional sale agreements work, the right to end a hire purchase agreement and what happens if the buyer is unable to pay