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• Problem with an app, software or download

  Your right to a refund or repair if there’s a fault with digital content like software, downloads and apps

• Benefits and help with council tax when you separate

  You might be able to get help with your living costs when you separate from your partner. Find out if you have a right to benefits or can get more

• Holidays and holiday pay

  Information about holidays and holiday pay. Find out if you're entitled to paid holidays, taking your paid leave and if you can't take it because you're ill.

• Letter to get a loan fee refunded when the loan hasn't been received

  Use this letter to get a refund of a fee for a loan when the loan has not been given within 6 months

• Before you claim PIP

  Overview and content list for before you claim pip. Check if you're eligible for PIP, how much money you could get and extra money you could be entitled to.

• If you're unhappy about poor service

  What to do if you're unhappy with poor service, what your rights are, what to say to the trader, how to get your money back, how to take the complaint further

• Pay

  Overview and content list for work pay. Read our advice about getting paid from your employer and what to do if there any issues with your payments

• Getting a refund for a cancelled or delayed train

  How to get a refund or compensation for a cancelled or delayed train. You need to keep your tickets to get a refund and should try to claim within 28 days