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• Mortgages and secured loans

  Information about mortgages and secured loans, including Islamic mortgages. Also covers credit brokers and the charges made for their services

• Choosing a personal pension

  Find out about who provides personal pensions and things to look out for when choosing one

• Payday loans - making a complaint

  How to complain to a payday loan lender, the Financial Ombudsman Service or a trade association about a payday lender that has not followed the Good Practice Customer Charter and the Financial Conduct Authority (FCA) rules.

• Banking – security and fraud

  Protecting yourself from fraud. What to do if you've had money stolen, been a victim of fraud or identity theft or if you've lost your bank cards or details

• Complain about a debt management company

  Find out how to complain about a debt management company, if you're not happy with their service

• Payday loans - reasons to complain about your lender

  What you can complain about if your payday lender doesn’t follow the Good Practice Customer Charter rules

• Complaints about banks and building societies

  How to make a complaint about your bank or building society and the standard of service

• Taking action over credit brokers

  Explains how to get your money back from a credit broker, if they have taken payment from you without your permission