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• Critical illness insurance

  Information on critical illness insurance, what it covers, factors to consider before taking out critical illness insurance and how to buy an insurance policy

• If you were misled or pressured into buying something you didn’t want

  You have the legal right to a refund if you feel you were unfairly pressured or misled into buying a product or service

• Step 1: Check it was because of a protected characteristic

  To check if you’ve been discriminated against under the Equality Act 2010, you can check if what you experienced was because of a protected characteristic

• How to start a Universal Credit claim

  Find out how to start a Universal Credit claim. Before you start you’ll need to check if you're eligible for Universal Credit

• Switching from prepayment to paying by credit

  Replace your prepayment meter or switch your smart meter over so you pay for energy after you use it instead of paying in advance

• Asking for reasonable adjustments if you’re disabled

  If you’re finding it hard to access something, you can ask for changes called ‘reasonable adjustments’. Find out how to ask for reasonable adjustments

• Deciding whether to make a small claim

  Find out what you should consider before starting a small claim and when you can make one

• If you're struggling with your IVA payments

  Check what to do if you're struggling with your individual voluntary arrangement (IVA) payments

• Claim compensation if an item or product causes damage

  How to claim compensation if something you’ve bought or a service you’ve paid for causes you a problem and the trader is at fault

• Problem with a used car

  Find out your rights if you've bought a used car and something has gone wrong. You may have a legal right to a repair, the cost of a repair, or some or all of your money back