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• Cancelling a service you’ve arranged

  When you can cancel a service, how to get your money back, how to negotiate with the business

• Buying insurance for your mobile phone

  Deciding whether to insure your mobile phone and the different types of insurance you can get for your mobile phone

• If you have to go to a disciplinary meeting

  Find out what a disciplinary meeting is, why your employer has asked you to go to one, how to prepare, what will happen and what the possible outcomes

• Report human trafficking

  How to identify and report human trafficking if someone you know is a victim of trafficking

• If you've been accused of child abuse

  What to do if you are accused of abusing or neglecting a child, including the importance of seeking legal advice

• Your debt management plan provider has closed

  What you should do next if your debt management company closes down. Debt management providers sometimes go bust or have their licence taken away

• Claim back credit from your energy supplier

  Why your bill might be in credit, when to consider claiming back credit, how to claim back credit

• If something is advertised at the wrong price

  Your rights and options if something is wrongly priced on a label, advertisement or listing