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• Paying for sewerage

  What you are paying for when you pay public sewerage charges including water drainage, surface water drainage, highway drainage and land drainage

• Carers: help and support

  Help and support available for carers including social care needs assessments and financial help

• Disability discrimination and benefits

  What counts as disability discrimination by benefit providers. Benefit providers must not discriminate against you when making decisions about your benefits

• Letter to complain about faulty goods supplied with a service

  Letter to complain to trader about faulty goods they supplied with a service

• Letter to complain about faulty goods bought from a company before 1 October 2015

  Letter to complain about faulty goods and ask for a repair, replacement or refund - for things you bought before 1 October 2015

• If your clothes have been lost or damaged by a dry cleaner

  Your legal rights if your clothes are lost or damaged, how to make a complaint, how to take your complaint further if you're unhappy with their response.

• When you don’t need vehicle insurance

  There are some situations where you don't need to have motor insurance. Read this page for information on circumstances where motor insurance isn't required

• Accidents and illness when travelling independently

  What you should do if you’re an independent traveller and you fall ill or have an accident while you’re on holiday abroad

• If you're offered housing because you're homeless

  Check what kind of accommodation the council is offering. Check if it's suitable for you to live in, and what you can do if it isn't suitable

• How to appeal against a Universal Credit decision at a tribunal

  How to appeal against a Universal Credit decision at an independent tribunal, including how to fill in the form and what to do if you've missed the deadline