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• If there's flooding in your rented home

  Information on dealing with flooding if you're a tenant, including emergency relocation, paying the rent and temporary homelessness

• Getting a job or pay rise while on Universal Credit

  Find out what to do if you get a job or pay rise, when you can refuse a job offer and how a job or increased pay will affect your Universal Credit payment

• Letter to get a loan fee refunded when the loan hasn't been received

  Use this letter to get a refund of a fee for a loan when the loan has not been given within 6 months

• Get emotional support if you’ve been scammed

  Find out where you can get emotional or financial support if you've been scammed

• Taking your PPI complaint further

  What to do if you can’t complain to your PPI company or you’re not happy with their decision

• Letter to claim damages for misrepresented goods or services

  Use this letter to get a refund or claim damages for goods or services which were misrepresented to you at the time of sale

• If you get a ‘section 21’ eviction notice from a private landlord

  Check your section 21 notice is valid, find out what to do if it's not valid and make sure you know what to do before you need to leave your home

• Before you get work done on your home

  Check how to comply with permissions and regulations, avoid building disputes and problems with home improvements, renovations and repairs