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• Appealing an ESA decision

  Find out how to appeal an ESA decision. Before you can appeal a decision made by the DWP, you might need to ask for a mandatory reconsideration.

• Check what kinds of behaviour are child abuse

  What is meant by the term 'child abuse'. There is no clear legal definition of ‘child abuse’ but there are laws to protect children from harm. Find out more

• If your neighbour is complaining about you

  Check what to do if your neighbour is complaining about noise coming from your home. Check how you can solve the problem.

• Prepare for an asylum interview

  Get help preparing for an asylum interview (or ‘substantive interview’) when you apply for refugee status - it’s a chance for you to put your case across to someone from the Home Office.

• Changing your mind about something you've bought

  What you can do if you’ve changed your mind about something you’ve bought - your rights, whether you can take it back and get a refund or an exchange.

• Choosing and applying for a credit card

  Information on what to look out for when choosing and applying for a credit card

• Pet gets ill or dies after buying

  If you recently bought a pet and it soon becomes ill or dies you may have a right to get a refund or replacement from the trader you bought it from.

• Claim using a warranty or guarantee

  How to claim using a warranty or guarantee, when to use your legal rights instead reading the small print.

• Check if you can claim ESA

  Check what Employment and Support Allowance (ESA) is and if you can claim

• Deciding what to do about housing discrimination

  Find out what you can do to solve your problem and get everything ready before you take action.