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• Letter to claim damages for misrepresented goods or services

  Use this letter to get a refund or claim damages for goods or services which were misrepresented to you at the time of sale

• If you have a court hearing by phone or video call

  Check how to prepare if a court or tribunal offers you a remote hearing

• If your home is on a heat network

  Find out what a heat network is and check what to do if you have problems with your heat network supplier

• Your circumstances have changed - debt relief orders

  Explains the types of change in your circumstances that you must report to the Official Receiver and what could happen if you do not report them

• How to report repairs

  Reporting housing repairs to the landlord and what to do if the landlord does not carry out the repairs

• Q3: preparing and cooking a meal

  Help to fill in Q3: preparing and cooking a meal for PIP. Find out what this means and get advice on how to complete the question

• Getting the best credit deal

  Advice on getting a good best deal when borrowing money, including comparing credit products, costs involved, terms and conditions and checking whether you can afford the repayments

• Attending your employment tribunal hearing

  Find out what happens on the day of the hearing, how you'll give evidence, how you'll get the tribunal's decision

• Appealing a JSA decision at a tribunal

  How to appeal against a JSA decision by appealing to an independent tribunal. Check what your options are if your mandatory reconsideration has been refused

• Problem with an app, software or download

  Your right to a refund or repair if there’s a fault with digital content like software, downloads and apps