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• Pawnbrokers

  Information about what a pawnbroker is and what happens if you are unable to repay your loan, lose your ticket or do not collect the goods

• Complain about a premium rate phone charge or text message

  What to do if you want to make a complaint because a company didn’t make it clear that a phone or text number was premium rate

• Check your housing status if you rent from a private landlord

  Check what type of tenancy or other housing status you have if you rent from a private landlord. The rules depend on the date your tenancy started

• Check if you can sublet your home

  Check if you're allowed to sublet your home and how it might affect your income and benefits

• Claiming compensation for a personal injury

  How you can take legal action if you want to claim compensation for a personal injury

• Collecting information about your debts

  Collect information about your debts and check how to contact your creditor

• What to do if someone dies abroad

  Who to contact if someone dies abroad, registering the death and making funeral arrangements including covering the costs, and whether you can claim on travel insurance

• Stop your eviction from going to court

  Check if the council or housing association is treating you fairly. Check if you can do anything to stop them taking you to court

• No money to pay creditors - joint letter

  Joint letter template for when you have no money available to offer to your non-priority creditors. This template is to be used for guidance

• If there are pests or vermin in your rented home

  Check if your landlord is responsible for dealing with infestations. Check if the council can help with mice and rat problems