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  • About your health condition, illnesses or disabilities

    You have a chance to say more about your illness or disability when you send back your capability for work questionnaire (ESA50 form

  • If you've been sanctioned

    Get help if you've been sanctioned while on universal credit. We have advice on how to check your sanction and challenging it, and how to get hardship payment

  • Cold called by a debt management plan provider

    How to complain if you are cold-called by a debt management company - uninvited contact by phone, text, email or in person at your door

  • Choosing a debt management plan provider

    How to find a debt management plan provider, covering whether a debt management company is licenced and belongs to a trade association and checking the contract is correct

  • JSA appeals

    Information about JSA appeals. Get help if your JSA has stopped or been reduced, applying for hardship payment and appealing a decision at tribunal

  • Stopping bailiffs if you don't owe the debt

    Check how to stop bailiffs visiting you if you don’t owe a debt, find out how to prove you don’t owe the debt and how to complain if the bailiffs still say you owe the money

  • While you're on an IVA

    Overview and content list for while you're on an IVA. Get information about if your circumstances change and if creditors are still contacting you

  • Cancelling your debt management plan

    Reasons why you might want to cancel your debt management plan and things to consider before doing so, including how you will deal with your debts instead and whether you will get a refund of fees