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• Rules debt management plan providers must follow

  Explains the rules, set by the Financial Conduct Authority, that all debt management plan providers must follow

• Dealing with mortgage arrears

  What happens if you miss a mortgage payment, including how to agree a repayment plan with your lender so you can pay your mortgage in smaller amounts

• Contact the consumer service for energy problems

  Contact Citizens Advice consumer service for energy problems. By phone, online chat or online form we can help you with your worries about energy bills or energy supply

• Harassment by creditors

  How creditors are supposed to behave when they are trying to recover their money, what kind of behaviour is not acceptable and how to tell if you are being harassed

• If you think you’ve been charged too much for your energy

  Do you think you've been overcharged for gas or electricity? Reasons why your energy bill amount might be higher than normal and what you can do about

• Deciding what to do when you separate

  What you need to do when you separate from your partner including how to reach an agreement about your children and money, belongings and the family home

• Step 5: going to court

  Step 5: going to court This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales It’s best to get a lawyer to represent you if you

• Check what you need to show the court in a discrimination claim

  Checklist of things to think about and evidence you need to show the court, if you want to take legal action about discrimination

• If you want a refund for travel because of coronavirus

  Check what you can do if you’ve booked travel and you can't go because of coronavirus

• How the scores are worked out

  We compare energy suppliers' customer service by looking at data from a number of reliable sources. Find out more about how the scores are worked out