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• If you used to get tax credits

  Check what you can do now tax credits have ended - for example, claiming other benefits, challenging a decision and making sure your final payment is correct

• Backdated water bills

  What is likely to happen if water companies pursue households for the payment of water bills if they have not been paid in the past for whatever reason and what you can do about

• If you disagree with your neighbour about a wall or fence

  Check what to do if you’re arguing about boundaries. Check what happens if you can’t agree about a wall or fence that’s causing problems

• What you can do with your pension pot

  What options you have for accessing the money in you personal or workplace pension pot

• Complaints about banks and building societies

  How to make a complaint about your bank or building society and the standard of service

• Banking – security and fraud

  Protecting yourself from fraud. What to do if you've had money stolen, been a victim of fraud or identity theft or if you've lost your bank cards or details

• Check how Universal Credit is changing in 2026

  The amount of Universal Credit you can get will change in April 2026. Check what is changing because of the Universal Credit Bill and other benefit changes

• Challenging a DLA decision - the tribunal hearing

  If you challenge a DLA decision you may be asked to go to a tribunal hearing. Get guidance on how to prepare for a DLA tribunal hearing

• Vehicle insurance – making a claim if your car or its contents are stolen

  What to do if your car is stolen or something’s taken from your car you may want to make a claim on your motor insurance

• Paying for water without a meter

  How you are charged for your water if you don’t have a water meter and what to do if you have a query about your charge