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• Letter to complain about a loan

  If you have a problem with a loan you can use this letter to complain

• Eviction for rent arrears

  Details of the various types of possession orders that a judge can grant a landlord in order to evict their tenant

• Complaints about banks and building societies

  How to make a complaint about your bank or building society and the standard of service

• Challenging a DLA decision - the tribunal hearing

  If you challenge a DLA decision you may be asked to go to a tribunal hearing. Get guidance on how to prepare for a DLA tribunal hearing

• Banking – security and fraud

  Protecting yourself from fraud. What to do if you've had money stolen, been a victim of fraud or identity theft or if you've lost your bank cards or details

• Cancelling an insurance policy

  Your right to cancel an insurance policy you have just bought or if your circumstances have changed

• Getting your ESA decision after an assessment

  Getting your ESA decision after an assessment from the DWP. Find out more about what happens after your work capability assessment

• Information your debt management plan provider must give you

  Explains what to do if a debt management plan provider has not given you all the information you are entitled to when choosing or signing up for a debt management plan

• Making a claim on your insurance policy

  Deciding whether to make an insurance claim, how to make a claim and what to do if someone claims against you

• If your Income Support has stopped

  Find out why your Income Support payments have stopped and how to get them started again