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• Problems with goods - letter before court action

  Letter to send as a last attempt to ask a trader to sort out a problem before you take court action

• Your payment card was used without your permission – distance sales

  What you can do if your payment card has been used for a distance sale purchase by internet, mail order, TV, phone or fax without your permission

• Interruptions to your water supply

  Your rights when your water supply is interrupted for repairs or because of an emergency such as burst main pipe and what you can do when things go wrong

• Check if your business is a microbusiness or a small business

  We provide official energy advice for microbusinesses and small businesses. Check our guidance to find out if your business is a microbusiness or a small business

• Dealing with your energy supply when you move business premises

  Steps to take when moving in or out of business premises. Proof of change of tenancy documents required

• Proving your right to live in the UK with the Windrush scheme

  Find out how to prove your right to live in the UK if you arrived before 1989 or your parents arrived before 1973

• End a hire purchase or a conditional sale agreement - joint letter

  Letter to end a joint hire purchase or conditional sale agreement. You might need to do this if you can't afford the payments any more

• Misled by a debt management plan provider

  How to complain about a debt management plan provider if they have misled you in their marketing, advertising or promotion, or made other misleading claims