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• Interruptions to your water supply

  Your rights when your water supply is interrupted for repairs or because of an emergency such as burst main pipe and what you can do when things go wrong

• No money to pay creditors - joint letter

  Joint letter template for when you have no money available to offer to your non-priority creditors. This template is to be used for guidance

• Student housing - standards in halls

  Explains the codes of standards that universities must follow, when providing halls of residence for students. Covers repairs and maintenance, fire, electrical and gas safety, security, managing tenancy/licence agreements and how to make a complaint

• Your energy supplier has put its prices up

  When your supplier is allowed to raise their prices, notice they should give you, what to do to avoid price rises

• How to get a debt relief order

  Sets out the steps you need to follow in the process of applying for a debt relief order

• Your medication and other treatment

  The DWP wants to know about your medication and any treatment you're having - it’ll help them get a better picture of your situation

• You might have to go to court as a witness

  What to do if you've been told you might have to go to court as a victim or witness including information on who'll contact you about the trial

• If you're unhappy about poor service

  What to do if you're unhappy with poor service, what your rights are, what to say to the trader, how to get your money back, how to take the complaint further