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• Switching if you owe your energy supplier money

  Check if you can switch energy suppliers if you owe your current gas or electricity supplier money and what you can do if your supplier won't let you switch.

• Claim back credit from your energy supplier

  Why your bill might be in credit, when to consider claiming back credit, how to claim back credit

• If you’ve been told your energy supply will be disconnected

  What should happen before you're disconnected, circumstances in which you shouldn't be disconnected, the disconnection process, where to get more advice and support

• Check who's taken over your energy supply

  If your energy supplier has gone bust, check which company has taken over your energy supply.

• Stop your energy supplier moving you to prepayment

  If you owe money to your energy supplier, they might want to install a prepayment meter. Here are the situations where you can stop them doing this.

• Get help if you're behind with your energy bills

  Find out what to do if you're having problems paying your energy bills or you're in debt to your supplier

• If you haven’t received an accurate energy bill in a while

  What to do if you haven't received an energy bill, how much of your next bill you'll have to pay, explains the 'back billing principle', what to do if you can't pay the bill.

• Letter to switch energy supplier if you have a prepayment meter

  Use this template letter to complain if your energy supplier won't let you switch because you have a prepayment meter

• Your energy supplier has put its prices up

  When your supplier is allowed to raise their prices, notice they should give you, what to do to avoid price rises

• If you have a radio teleswitch or dynamically teleswitched energy meter

  Check if you have a radio teleswitch or dynamically teleswitched electricity meter and what to do when the radio frequency is turned off and the service is shut down