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• If you think you've bought stolen goods

  If you've bought stolen goods you need to hand them in to the police. You should then be able to get a full refund. Don't return the item to the seller yourself

• Getting your money back if you paid by card or PayPal

  Check how to get a refund if you paid for something by credit card, debit card, charge card, or PayPal. Find out about 'Section 75' and 'chargeback

• Solve an ongoing consumer problem with a business seller

  The steps you can take if you’ve approached a seller about a problem with a product or service and you’re not getting anywhere, including alternative dispute resolution (ADR).

• If there’s a problem with your heat network

  Check who to contact and how to complain to your heat network supplier. Check when to complain to the Energy Ombudsman, and where to get more help

• If your employer refuses to pay you sick pay

  Check what to do if you're entitled to get sick pay but your employer won't pay you

• Complaining to an ombudsman

  How to use an ombudsman to investigate a complaint about maladministration in public and private sector organisations

• Maternity pay - how to get it

  What you need to do to get statutory or contractual maternity pay from your employer

• Using early conciliation

  Find out when you must use early conciliation, what it involves and how it affects the time limit for making an employment tribunal claim