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• Cancelling a service you’ve arranged

  When you can cancel a service, how to get your money back, how to negotiate with the business

• Timeline for bankruptcy

  Find out how to go bankrupt and the steps you need to take to apply. You'll need to follow the application process carefully when applying for bankruptcy

• Public sector equality duty - taking action

  Things to think about before using the public sector equality duty to challenge a decision or policy which discriminates against you, or puts you at a disadvantage

• Letter to complain about your energy supply being switched without your agreement

  Use this template letter to complain if you were switched to a new energy supplier without agreeing - fill it in, download and sent

• Complaining about debt management plan providers

  How to make a complaint to your debt management plan provider and taking a complaint to the Financial Ombudsman Service if you are unhappy with the provider's response

• Letter to end contract due to poor work and 'lost faith'

  Use this letter if you want to cancel a contract with a trader due to poor work and 'lost faith

• Letter to cancel goods or services bought at home or in a public place

  Letter to cancel a sale during your 14 day 'cooling off period' - for doorstep sales and sales at a home, workplace or public place

• Letter to complain about faulty goods bought from a company before 1 October 2015

  Letter to complain about faulty goods and ask for a repair, replacement or refund - for things you bought before 1 October 2015