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• Complaining about benefits services

  Complaining about benefits services. You should consider complaining if the people dealing with your benefits claim or issue have handled it badly

• If you want to sell your home and rent it back

  Check the risks of using sale and rent back schemes and the rules firms must follow

• Reporting changes that affect your PIP

  Changes you need to report that might affect your Personal Independence Payment (PIP) claim and how to report them

• Check if you can complain about mis-sold PPI

  Find out if you’ve had payment protection insurance (PPI) and if you can get your money back - it might have been added without telling you

• Challenging a Housing Benefit decision

  How to appeal if you've been refused Housing Benefit or your payments have been reduced

• Make an informal discrimination complaint

  Decide the best way to make an informal discrimination complaint. Check what to say in your complaint to help you resolve the issue quickly

• Preparing for your ESA medical assessment

  What will happen at the assessment, what to take with you, how to answer questions from the healthcare professional, what will happen next

• Appealing a Child Benefit decision at tribunal

  Find out if you can appeal your Child Benefit mandatory reconsideration decision. Check when and how to appeal