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• Creditors are still contacting you - administration orders

  Explains why creditors may still contact you while an administration order is in place and what to do if a creditor is harassing you

• Letter to complain about faulty goods supplied with a service

  Letter to complain to trader about faulty goods they supplied with a service

• Getting a bank account

  Information on how to get a bank account, types of account available and switching from one bank or building society to another

• Arranging a funeral

  How funerals are arranged, what services you can expect to get from a funeral director and how to get help with paying

• Young people and family

  Rights of children and young people on family matters including adoption, getting married and the rights of parents under 16

• Buying a home

  Get information on the process of buying a house. Check how to get a mortgage, how to make an offer and what to consider if you’re buying with others

• Complain about a local council's involvement with your family

  Find out how to complain about your local council if they've been involved with your family

• Letter to complain about misdescribed goods bought from a private seller

  Use this template letter to complain about something you bought from a private seller