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• Complaints about banks and building societies

  How to make a complaint about your bank or building society and the standard of service

• Getting visas for your partner and children to live in the UK

  Check who can apply for partner and child visas, including the rules about your income

• Charging orders

  Information about what you can do if a creditor applies for a charging order against your property

• Switching from prepayment to paying by credit

  Replace your prepayment meter or switch your smart meter over so you pay for energy after you use it instead of paying in advance

• Asking for adjustments to help with your disability

  Find out what disability changes your landlord has to make and how to ask for them

• Make your home more energy efficient

  Save energy at home to reduce your bills. Find ways to improve your home’s energy efficiency so you can save money on electricity and gas

• Check how to switch your internet, phone or TV provider

  How to switch your landline, mobile phone, internet or TV provider to get a cheaper deal

• Appealing a parking ticket

  How to appeal a parking charge notice, penalty charge notice or fixed penalty notice in England and Wales