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Rent and mortgage arrears - administration orders
Lists the types of debts which can be included in an administration order, those that can't (and what to do about them), the limit on the amount of debt and whether to include joint debts
If you used to get tax credits
Check what you can do now tax credits have ended. For example, claiming other benefits, challenging a decision and making sure your final payment is correct
Creditors still contacting you - debt relief orders
Explains what to do if you are being chased for a debt covered by your debt relief order and the situations in which creditors are still allowed to contact you while the order is in place
If you were misled or pressured into buying something you didn’t want
You have the legal right to a refund if you feel you were unfairly pressured or misled into buying a product or service
Dealing with your energy supply when you move business premises
Steps to take when moving in or out of business premises. Proof of change of tenancy documents required
Check if your business is a microbusiness or a small business
We provide official energy advice for microbusinesses and small businesses. Check our guidance to find out if your business is a microbusiness or a small business.
Paying for sewerage
What you are paying for when you pay public sewerage charges including water drainage, surface water drainage, highway drainage and land drainage
Getting a refund on an event ticket
Find out when you what you can get when you ask for a refund on a ticket, if you can resell it and what to do if you don't get a refund
Complaining about an event
Find out when you can complain if an event wasn't what you expected or were refused admission
Student housing - standards in halls
Explains the codes of standards that universities must follow, when providing halls of residence for students. Covers repairs and maintenance, fire, electrical and gas safety, security, managing tenancy/licence agreements and how to make a complaint