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• How the DWP makes a decision on PIP claims

  How Personal Independence Payment (PIP) claims are assessed by the Department for Work and Pensions, and information on the descriptors and scoring used

• Check how bankruptcy affects your belongings

  Find out what you can keep when you’re bankrupt. You can usually keep the things you need to live - for example your clothes, furniture and cooking equipment

• If you're unhappy about poor service

  What to do if you're unhappy with poor service, what your rights are, what to say to the trader, how to get your money back, how to take the complaint further

• Writing a complaint letter about bailiffs

  Check what to include in a letter complaining about bailiffs, and what you can ask creditors to do to solve your complaint

• Consumer

  Get advice on your consumer rights, including complaints and trading standards

• Reporting a hate crime or hate incident to the police

  Check how to report a hate crime or hate incident to the police and what happens after you report. Find out how to report it online, by phone or in person

• Cancelling building or decorating work

  When you can cancel building or decorating work, how to cancel, when you're entitled to your money back, how to negotiate with the trader or company

• Contact the consumer service

  Contacting Citizens Advice consumer service by phone or on-line if you need further help with a consumer problem.