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• Challenging a Universal Credit decision - mandatory reconsideration

  If you disagree with the decision about your Universal Credit claim, you can ask for ‘mandatory reconsideration’. Find out how to challenge the decision

• Ways to end your marriage or civil partnership

  Find out how to end your marriage or civil partnership. Divorce or dissolution is the best, permanent way. But you might want a legal separation or annulment

• What your landlord can charge you for energy

  How much your landlord can charge you for energy, how to check they're charging the right amount, what to do if they charge you too much

• What to do if you don't get your maternity rights

  Know how to negotiate to get your maternity rights at work - or how to use the employment tribunal to win compensation if your employer refuses to follow the law

• Getting your money back if you paid by card or PayPal

  Check how to get a refund if you paid for something by credit card, debit card, charge card, or PayPal. Find out about 'Section 75' and 'chargeback

• Applying for Council Tax Reduction

  Check how to apply to the council for Council Tax Reduction. Check if you can backdate the reduction, and how to challenge a decision

• Getting travel insurance

  What you need to think about before you take out a travel insurance policy

• Tell your supplier if you need extra support

  Sign up for priority services to get extra support reading your bills or meter, and priority help from your energy supplier in a power cut