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• Challenging a DLA decision - mandatory reconsideration

  You can challenge a decision on the DLA claim you made for your child. The first step is to ask DWP to review their decision - this is called ‘mandatory reconsideration

• Public sector equality duty - taking action

  Things to think about before using the public sector equality duty to challenge a decision or policy which discriminates against you, or puts you at a disadvantage

• Young people and family

  Rights of children and young people on family matters including adoption, getting married and the rights of parents under 16

• Complain about mis-sold PPI

  How to get your money back if you were mis-sold PPI. You can usually complain to your PPI company if they broke the rules when you bought

• Getting evidence to support your PIP claim

  How to keep a diary and get supporting evidence from health professionals to help your Personal Independence Payment (PIP) claim

• Must public authorities always comply with the public sector equality duty?

  Find out when public authorities don't have to comply with the public sector equality duty, covering judicial and immigration functions and age exceptions

• Complaining about the public sector equality duty

  How to use the public sector equality duty to challenge policies or decisions of a public authority which you think discriminate or put you at a disadvantage

• If you were misled or pressured into buying something you didn’t want

  You have the legal right to a refund if you feel you were unfairly pressured or misled into buying a product or service

• If your job offer is withdrawn

  Check if you can get money if you’re offered a job and then the offer is withdrawn

• Student housing - standards in halls

  Explains the codes of standards that universities must follow, when providing halls of residence for students. Covers repairs and maintenance, fire, electrical and gas safety, security, managing tenancy/licence agreements and how to make a complaint