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• Complain about PPI commission

  Find out when you can get money back on your PPI if it wasn’t mis-sold

• Student housing - living in halls

  Explains the housing status of students living in halls of residence provided by their university. Also covers rent, deposits, administration fees, bills and council tax

• If you’re not happy with Royal Mail’s decision about compensation

  Check how to challenge Royal Mail’s decision about compensation for damaged, lost or delayed post

• Appealing a Housing Benefit decision at a tribunal

  How to appeal if your local council won’t change a decision about your Housing Benefit

• How bailiffs should treat you if you're vulnerable

  Find out how bailiffs should treat you if you’re ‘vulnerable’ - including if you’re disabled, if you have a mental health problem or if you have young children

• Paying a court fine

  What happens if you don’t pay a court fine in time, including how to ask for more time to pay, and what to do if you can’t afford to pay

• Accidents and illness when travelling independently

  What you should do if you’re an independent traveller and you fall ill or have an accident while you’re on holiday abroad

• Public sector equality duty - taking action

  Things to think about before using the public sector equality duty to challenge a decision or policy which discriminates against you, or puts you at a disadvantage

• Challenging a DLA decision - mandatory reconsideration

  You can challenge a decision on the DLA claim you made for your child. The first step is to ask DWP to review their decision - this is called ‘mandatory reconsideration

• Problems with selling your home - delayed completion and lease options contracts

  Information about 'exchange with delayed completion' and 'lease options' contracts, covering what they are, the risks involved and other options that may be available to people trying to sell their home