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• Buying a used car

  What checks to make when buying a used car, how to negotiate a deal, different payment options

• Check how to make a formal complaint about discrimination

  Check what to say in your formal complaint to show that discrimination happened. You can also find out what to do if you’re not happy with the response you get

• Preparing for your JSA interview

  Help with getting ready for your JSA interview and discussing your jobseeker's agreement

• Credit sale

  Information about what credit sale is, how it works and interest-free deals

• If the Pension Service says you've had a Pension Credit overpayment

  How to check if you’ve actually been overpaid by the Pension Service and how to challenge a Pension Credit overpayment

• Debt management plan fees too high?

  Action you can take if you think the fees charged for your debt management plan are unfair, including a explanation of what counts as unfair

• What to do if someone dies abroad

  Who to contact if someone dies abroad, registering the death and making funeral arrangements including covering the costs, and whether you can claim on travel insurance

• Contact us about a Universal Credit application

  Get help making a new claim for Universal Credit, from the making the application through to getting your first correct payment