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• If your agency stops giving you work or treats you unfairly

  Check if you can take action against your agency if your agency stops giving you work or treats you unfairly. Find out more

• Using storage heaters and immersion heaters correctly

  Check how to use electric storage heaters and immersion heaters. Make sure you’re using your heaters correctly

• Letter to complain about energy mis-selling

  Use this template letter to complain if you've been pressured into signing an energy contract when you didn't want

• How much Attendance Allowance you can get

  Find out how much Attendance Allowance you can get a week to help with your disability or health condition

• Check if you're an agency worker

  You’re an agency worker if you have a contract with an agency but you’re sent to work temporarily for another organisation

• Taking your paid holiday

  Find out what notice you have to give, when you can take holiday, what notice your employer has to give you if they refuse, whether you can carry over holiday from one year to the next

• Paying child maintenance

  Information about paying child maintenance. Find out more about paying through the CMS, challenging what they say you should pay and if you owe money.

• Letter to complain about faulty goods bought from a company

  Letter to complain about faulty goods and ask for a repair, replacement or refund

• Using mediation to help you separate

  Mediation is a cost-effective way of sorting any differences you have with your ex-partner when you separate. Find out more about mediation

• Letter to complain about your energy supply being switched without your agreement

  Use this template letter to complain if you were switched to a new energy supplier without agreeing - fill it in, download and sent