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• Problem with a used car

  Find out your rights if you've bought a used car and something has gone wrong. You may have a legal right to a repair, the cost of a repair, or some or all of your money back

• Return faulty goods

  Find out when and how you can return faulty goods for a refund, repair or replacement

• Complaining about your private landlord

  Find out how to complain about your landlord if they’re not doing what they should and know when you can take court action

• Court turns down application for an administration order

  Tells you what to do if your administration order application is refused

• Ending a hire purchase or a conditional sale agreement - letter

  Letter to end a hire purchase or conditional sale agreement. You might need to do this if you can't afford the payments any more

• Letter to complain about energy back-billing

  Use this template letter to complain if your energy supplier is trying to bill you for energy you shouldn't have to pay for - back-billing complaint

• Letter to complain about misdescribed goods bought from a private seller

  Use this template letter to complain about something you bought from a private seller

• If something is advertised at the wrong price

  Your rights and options if something is wrongly priced on a label, advertisement or listing

• Get help with discrimination at work

  Where to get help if you're being discriminated against by your employer, a company you used to work for or one you applied for a job

• If you've been accused of child abuse

  What to do if you are accused of abusing or neglecting a child, including the importance of seeking legal advice.