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• Who is responsible for repairing drains and sewers

  The difference between drains, lateral drains and sewers and who is responsible for repairing them, and asking a water company to adopt a private or unadopted sewer

• Dispute a mobile, phone, internet or TV bill

  Challenge a bill if you’ve been charged too much for your phone, internet or TV. Your provider might have got your bill wrong or your bill could be high because of fraud

• Check your personal alarm will work after the landline switch off

  Check how the switch to digital landlines might affect your telecare and other alarms. Check what to do to avoid problems when you switch

• Claiming compensation from water companies

  How to claim compensation from a water company. Read this to find out more about the standards water companies must stick to and when you can claim

• You are taken to court for rent arrears

  Information about the procedure a landlord must follow in order to take a tenant to court for rent arrears, special rules for social housing landlords, notice periods, what happens and a court hearing and the type of orders a judge can make

• Phone, internet or TV

  Overview and content list for consumer help with phone, internet or TV. Get help and advice about consumer issues relating to phone, Internet or TV issues.

• Parental bereavement leave - what you're entitled to and how to get it

  Your right to take up to 2 weeks off work if your child dies, and how to arrange it with your employer

• If you get a ‘section 8’ eviction notice

  Know when your landlord can give you a section 8 notice, check your section 8 notice is valid and find out what to do if it's not valid