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• Stopping a future payment on your debit or credit card

  Information about your rights to stop a future credit or debit card payment, by phone, email or letter, and how to get your money back if money is taken from you account against your wishes

• County court judgments and your credit rating - overview

  How to find out if a CCJ has been made against you and change or remove an entry in the Register of Judgments, Orders and Fines

• Complaining about the condition of your shared house

  Check what you can do if your landlord doesn’t keep your home in a good condition. Check if you live in a ‘house in multiple occupation’ (HMO

• Letter to ask to be placed on list of unsecured creditors

  Use this letter if a trader has gone into administration or liquidation and you are owed money or want a refund

• Moving to another council or housing association home

  Moving to another council or housing association home Moving to another council home or housing association home

• Moving to another council home or housing association home

  If your council home doesn’t meet your needs, you might be able to move to a different one. Find out more about mutual exchange and tenancy transfer

• If your clothes have been lost or damaged by a dry cleaner

  Your legal rights if your clothes are lost or damaged, how to make a complaint, how to take your complaint further if you're unhappy with their response

• Claim compensation if an item or product causes damage

  How to claim compensation if something you’ve bought or a service you’ve paid for causes you a problem and the trader is at fault