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• Deciding what to do about discrimination at work

  Find out what your options are for dealing with discrimination and how to make the best choice for your situation

• Holding letter for joint account - ask creditors to hold off

  You can use this letter to ask creditors to hold off for a short period while you work out your budget or get advice. This template is to be used for guidance.

• Letter to complain about faulty goods bought from a company

  Letter to complain about faulty goods and ask for a repair, replacement or refund

• If you can't take your holiday because you're ill

  Find out what you can do if you’re sick before on on a holiday, if you can postpone your holiday and when you can take it, including in the following year

• If your flat isn't fire safe

  Find out what to do if your landlord asks you to move out after a fire safety check

• Challenging a Child Benefit decision - mandatory reconsideration

  Ask HMRC to re-think their decision about your Child Benefit. How and when to ask for mandatory reconsideration.

• If your visa application is delayed

  How to find out what is happening to your visa, if it is delayed and you are waiting for a decision

• What to do if you've been trafficked

  Your rights and how to get help if you are a victim of human trafficking or modern day slavery