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• How bailiffs should treat you if you're vulnerable

  Find out how bailiffs should treat you if you’re ‘vulnerable’ - including if you’re disabled, if you have a mental health problem or if you have young children

• Changing your mind about something you've bought

  What you can do if you’ve changed your mind about something you’ve bought - your rights, whether you can take it back and get a refund or an exchange

• Ask the council to check if your rented home needs repairs

  If you’ve reported repairs to your landlord and they haven’t done anything, find out if the council can help you get the work done

• Get help if you’re struggling to pay your bills

  Check what help you can get if you’re struggling with money and you can’t afford to pay bills like energy, rent, internet or council tax

• The costs and charges of credit cards

  Information about interest and other charges, which may be incurred when using your credit card, including charges when buying things abroad, or for missed payments

• Get a hardship payment if you've been sanctioned

  If you've been sanctioned, you might be able to get some emergency money to help you cover household expenses. This is called a hardship payment

• Fill in the ESA capability for work form

  Detailed information on how to fill in your WCA50 claim form, including advice for each question

• If there's a child protection conference for your child

  Explains what a child protection conference is and when a local council can call for one to be held