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• If there's a child protection plan for your child

  Explains what a child protection plan is, why it might be put in place to protect a child, what it covers, reviews and when it may end

• If your employer refuses your flexible working request

  What to do if your employer refuses your flexible working request. Find out if you can challenge your employer's decision and how to start this process.

• Consumer

  Get advice on your consumer rights, including complaints and trading standards

• Using storage heaters and immersion heaters correctly

  Check how to use electric storage heaters and immersion heaters. Make sure you’re using your heaters correctly.

• If your visa application is delayed

  How to find out what is happening to your visa, if it is delayed and you are waiting for a decision.

• Applying for flexible working

  Check what flexible working is, how to make a flexible working request and what your employer will do next.

• If you disagree with your neighbour about a wall or fence

  Check what to do if you’re arguing about boundaries. Check what happens if you can’t agree about a wall or fence that’s causing problems

• Deciding what to do about discrimination at work

  Find out what your options are for dealing with discrimination and how to make the best choice for your situation.

• Return faulty goods

  Find out when and how you can return faulty goods for a refund, repair or replacement.

• Complain about a local council's involvement with your family

  Find out how to complain about your local council if they've been involved with your family.